F.A.Q.'s Home | Contact the Techs | Search

 

What's New
Products
F.A.Q.'s
Service Request
Suggestions
Downloads
Helpful PDF's

This page contains answers to common questions handled by our technical support staff, along with some links, tips and tricks that we have found useful.

 
  • Did you know Microsoft customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.

  • What is required for updates to my Windows PC or Server to enable the new Daylight Savings time change?
Windows Server 2003 KB 931836
Windows Server 2003 R2 KB 931836
Windows Server 2000 SP4 KB 914387
Windows XP Pro SP1&2 KB 931836
Windows XP Pro KB 931836
Office Outlook (2003 or earlier) KB 931667

Order of updating DST Changes:

  1. Apply and verify updates to server operating systems
  2. Apply and verify updates to client operating systems
  3. Correct individual email applications (outlook) using update KB 931667

Do I have the update? How to check (.pdf)

How do I manually install the update? (.pdf)


 

  • Seems like we get question about what to do with your PC at the end of your workday or shift everyday. Here is our recommendation:

  • What is required for "Solutions", Inc. to support our System I5?

For Solutions to connect to your site free of additional charges we need to be able to connect to the network using only the VPN software integrated into Windows XP/2000. This means there has to be a server device on the client network that supports PPTP or L2TP VPN connections. They are both industry standard VPN connections that require no extra software, client licensing or installation for Solutions or their customers. They are well supported protocols, specifically by Microsoft and their Server and ISA technologies, as well as Cisco, Linksys, and a number of other 3rd party hardware and Linux based appliances.

We do not support, free of charge, connections based on other VPN clients, such as Linksys EasyVPN, Cisco VPN client, Juniper Netscreen Remote, or Sonicwall VPN clients. The reasoning behind this is a number of these clients cannot be loaded on the same machine as competing products. We would have to choose one client and load it on all of the machines that are used for support at Solutions still limiting the client’s choice of hardware. Or we would have to have support staff load and unload the particular software for the remote site every time they need to access it, resulting in longer support times for the client. In addition many of these clients are licensed on a per-installation basis.

We have on occasion used other clients on a short term basis for projects with more demanding time-sensitive needs, but the setup time and use of these products was included with the support billing for the project.

 










  • What is FTP ?

FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet. Whether you know it or not, you most likely use FTP all the time.

The most common use for FTP is to download files from the Internet. Because of this, FTP is the backbone of the MP3 music craze, and vital to most online auction and game enthusiasts. In addition, the ability to transfer files back-and-forth makes FTP essential for anyone creating a Web page, amateurs and professionals alike.

When downloading a file from the Internet you're actually transferring the file to your computer from another computer over the Internet. This is why the T (transfer) is in FTP. You may not know where the computer is that the file is coming from but you most likely know it's URL or Internet address.

An FTP address looks a lot like an HTTP, or Website, address except it uses the prefix ftp:// instead of http://.

Example Website address: http://www.gmdsolutions.com
Example FTP site address: ftp://ftp.gmdsolutions.com

Most often, a computer with an FTP address is dedicated to receive an FTP connection. Just as a computer that is setup to host Web pages is referred to as a Web server or Website, a computer dedicated to receiving an FTP connection is referred to as an FTP server or FTP site.

What is an FTP Site?
An FTP site is like a large filing cabinet. With a traditional filing cabinet, the person who does the filing has the option to label and organize the files how ever they see fit. They also decide which files to keep locked and which remain public. It is the same with an FTP site.

The virtual 'key' to get into an FTP site is the UserID and Password. If the creator of the FTP site is willing to give everyone access to the files, the UserID is 'anonymous' and the Password is your e-mail address (e.g. name@domain.com). If the FTP site is not public, there will be a unique UserID and Password for each person who is granted access.

When connecting to an FTP site that allows anonymous logins, you're frequently not prompted for a name and password. Hence, when downloading from the Internet, you most likely are using an anonymous FTP login and you don't even know it.

To make an FTP connection you can use a standard Web browser (Internet Explorer, Netscape, etc.) or a dedicated FTP software program, referred to as an FTP 'Client'.

When using a Web browser for an FTP connection, FTP uploads are difficult, or sometimes impossible, and downloads are not protected (not recommended for uploading or downloading large files).


Example of ThreatWall monitor:


 

 


  

 


Home | What's New | Products | F.A.Q.'s | Service Request | Suggestions | Downloads | Helpful PDF's

Best viewed full screen in 1024x768 resolution
Questions or problems regarding this web site should be directed to [webmaster@gmdsolutions.com].
Copyright © 2004 - 2006 [Solutions, Inc.]. All rights reserved.

Solutions, Inc Technicians hold multiple certifications from IBM, Microsoft and e-Soft
Corporate Website   ~  FTP download site  ~ HIPAA Support Website ~

 

Last modified: 08/25/06...

filter   //  BlackLists